1. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
2. Do you offer shipping?
- Yes, we offer shipping for all orders. We provide Free Shipping on all orders to all the 50 states, because we believe in providing added value to our customers.
3. Can I track my order?
- Yes, you can track your order once it has been shipped. Upon dispatch, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
4. What is your return policy?
- We offer a hassle-free return policy. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Refunds page for detailed instructions.
5. Are your products assembled upon delivery?
- Some of our products may require assembly upon delivery. Assembly instructions and necessary tools will be provided with your order for your convenience.
6. Do you offer warranty on your furniture?
- Yes, we offer warranty coverage on our furniture products. The duration and coverage may vary depending on the specific item. Please refer to the product description or contact our customer service team for warranty details.
7. Can I cancel my order?
- You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations are subject to our standard return policy.
8. Do you offer customization options for furniture?
- Yes, we offer customization options for select furniture pieces. Please contact our customer service team to inquire about customization options, including fabric choices, finishes, and dimensions.
9. Are your products environmentally friendly?
- We strive to offer environmentally friendly products whenever possible. Many of our furniture items are crafted from sustainable materials and adhere to eco-friendly production practices.
10. How can I contact customer service?
- You can reach our customer service team via email at kbimprovementcontact@gmail.com, or through our website's live chat feature. We are available to assist you with any questions or concerns you may have regarding your order or our products.
11. Do you offer installation services?
- While we do not provide installation services, many of our products are designed for easy assembly and come with clear instructions. If you encounter any difficulties during assembly, our customer service team is available to assist you.