In most cases, shipments/packages reach your location without issue. However, if any problems arise, we kindly request that you follow specific guidelines when inspecting your packages.
Pre-Delivery: If you're unavailable to sign for or inspect the delivery and authorize the freight company to leave the order without a signature, please be aware that KB Improvement cannot be held responsible for any damages or missing pieces.
Upon Delivery: Upon arrival, verify that the pallet/piece count on the delivery receipt matches what you're supposed to receive. If any pieces are missing, note this on the delivery receipt before signing. For instance, you may write, "Received 3 of 4 pieces." Please promptly contact us at (512)555-5555 to report any missing pallets/pieces. We'll work with the carrier to locate or replace the missing items.
Immediately inspect for visible damages, such as crumpled box corners, holes/punctures, or broken pallets, which may indicate internal damage. If you notice any visible external damage, REFUSE DELIVERY OF THE ENTIRE ORDER. Do not accept a partial order if any item is damaged. Note any damages to the packaging or contents on the delivery receipt by explicitly writing "Damaged."
If there's no visible external damage, sign for and accept your freight. Please note that drivers won't wait for you to inspect for concealed damage.
After accepting your order, promptly open and inspect it for CONCEALED DAMAGE. You have 48 hours to email us damage photos at kbimprovementcontact@gmail.com . You may call us at (512) 555-5555 to report any concealed damage, but only after we've received the corresponding photos. Please have your order number ready.
At KB Improvement, we understand that you have options when it comes to online shopping, and we're committed to earning and retaining your trust.
Here's why we believe KB Improvement is the best choice for your shopping needs:
Secure Online Shopping: Rest assured that every transaction on our website is 100% secure, providing you with peace of mind throughout your shopping experience.
Customer Service Excellence: Your satisfaction is our top priority. We're dedicated to delivering exceptional service and value to every customer. Expect prompt communication from us, starting from the moment you place your order to when your product ships. Plus, every order receives a personalized thank-you email from our owner.
Competitive Prices: We negotiate with manufacturers to offer you the lowest prices available. Our Price Match Guarantee ensures that you're getting the best deal possible.
Free Shipping: Enjoy free shipping on all orders to all the 50 states, because we believe in providing added value to our customers.
Hassle-Free Returns: We understand that situations arise, which is why we offer a 30-Day No Hassle Returns/Exchange Policy. Simply pay for return shipping, and restocking fees may apply.
Quality Assurance: We hand-select manufacturers to ensure that you receive high-quality products. Every item is inspected twice before leaving our warehouse, ensuring your satisfaction upon delivery.
Authorized Dealer: As an authorized dealer for every brand we carry, you'll receive the full manufacturer's warranty with every purchase, providing you with peace of mind.
Fully Insured Shipments: Your shipments are fully insured against loss or damage, offering additional protection for your purchases.
Shop confidently with KB Improvement, where your satisfaction is our priority. For more information, please contact us at kbimprovementcontact@gmail.com
